How to fix Print Operation failed with error 0x00000006

How to fix Print Operation failed with error 0x00000006 . When adding a network printer you may receive an error that says, “Windows cannot connect to the printer. Operation failed with error 0x00000006.”

When adding a network printer you may receive an error that says, “Windows cannot connect to the printer. Operation failed with error 0x00000006.”

To resolve this issue open regedit & browse to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers

Just to be safe make a backup of the Client Side Rendering Print Providers key. 

Then delete the Client Side Rendering Print Providers key. 

Close regedit. 

Restart the Print Spooler service. 

Now try adding the printer again & you should not get an error.

THAT FIXED MY ISSUE! 

0x00000006

If you try again you may get an error that says, “Windows cannot connect to the printer. no printers were found.”

no printers

To resolve this issue open regedit & browse to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers. Just to be safe make a backup of the Client Side Rendering Print Providers key. Then delete the Client Side Rendering Print Providers key. Close regedit. Restart the Print Spooler service. Now try adding the printer again & you should not get an error.

For the life of me I can not figure out why this is happening.

It only happens to a small % of computers in our office and the computers vary between new computers that were recently deployed and old computers that have been here for over a year.

I can ping the printer from command prompt without issue and connect to it via IE or any web browser.

Ive tried installing the Microsoft hot fix https://support.microsoft.com/en-us/kb/982728 but that does not work.  It says:

no matter which version of the hotfix I try.

So i found a work around which was to:

  • Go to the C:\Windows\system32\ directory and find the file “mscms.dll“Copy that file to:
  • C:\windows\system32\spool\drivers\x64\3\ if you are using 64-bit Windows 7
  • C:\windows\system32\spool\drivers\w32x86\3\ if you are using 32-bit Windows 7

but that did not work either.

So I dug a little more and found an article stating it was a driver issue and to delete the drivers via a command :

  • printui.exe /s /t2

This produced a new result when trying to install the printer, but it still failed and gave me the same error.

Which leads me to believe this may be a driver issue, but I dont understand how that would be possible if it works on other W7 x86 and x64 bit machines.

Then i tried deleting the registry 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

and restarting the Print Spool service but still to no prevail. 

So I am out of ideas and was wondering if anyone had come across this issue before or has any input on the subject.

The printer is a Konica Minolta bizhub C368.

I had a client with printing issue to one shared printer (isolated to this particular workstation).

I was initially getting 0x00000079 when attempting to reinstall the printer, removed drivers from C:\windows\system32\spool\drivers

then removed all instances of the printer name in the registry it was named UPSTAIRS COLOR PRINTER…

Then i received 0x00000006 error, I followed your method above and resolved the issue, I was then able to reinstall the printer and everything is working great.

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