How to fix Mouse scroll not working properly in Windows 11/10

How to fix Mouse scroll not working properly in Windows 11/10. Considering how much scrolling we did with our mouse, it was a big inconvenience when it stopped working. After all, who wants to click scrollbars all day? There are many reasons why your mouse wheel might stop working. You may have problems with your mouse settings, a poor connection to your computer, or even a broken scroll wheel. In this article, we will be looking at all the possible ways to fix the mouse scrolling not working problem on Windows PC.

How to fix Mouse scroll not working properly in Windows 11/10
How to fix Mouse scroll not working properly in Windows 11/10

How to fix Mouse scroll not working properly in Windows 11/10

Disconnect and reconnect the mouse to the computer

The first thing you should do when scrolling stops working is to make sure the mouse is properly connected to the computer. A loose mouse or incorrect connection may not work as expected.

Look at the port your mouse is connected to and make sure the connection isn’t loose. If necessary, you can disconnect and reconnect the mouse.

If mouse scrolling doesn’t work even after reconnecting the mouse, try using a different USB port. This should fix the problem if a broken port on your PC is causing it.

If you have a wireless mouse, disconnect the mouse and reconnect it to your computer to ensure a good connection.

Replace your wireless mouse battery

For wireless mice, the most common reason why you can’t use the scroll wheel is because your mouse is running low on power. Eventually, you will find that your Bluetooth mouse’s other functions won’t work either.

In this case, replacing the mouse battery will solve the scrolling problem.

Use a mouse with another computer

One of the reasons why you can’t scroll with your mouse is because the mouse’s scroll button is physically damaged. You can test the performance of the mouse by connecting it to another PC.

If scrolling doesn’t work on another computer, your mouse may be damaged. If you don’t know how to repair PC components, you’re probably thinking of buying a new mouse.

Change mouse settings

Windows provides several options for changing the way your mouse works on your computer. You should change some of these settings to see if that fixes the scrolling problem.

  1. Run ” Install » On your PC by simultaneously pressing window + I.
  2. Select ” Devices ” in the “Settings” window.
  1. Select Mouse on the left sidebar.
  2. Select the “Scroll” drop-down menu on the right and choose an option.
  1. Change parameter value Select number of lines to scroll each time.
  2. If mouse scrolling starts working, you can revert to your previous mouse settings.

Windows Device and Printer Troubleshooter

Windows provides several troubleshooting tools to help you find and fix problems with various items. If you’re having hardware issues, you can use the Devices and Printers troubleshooter to fix your problem.

These troubleshooters largely work on their own, so minimal user intervention is required.

  1. Open up the control panel on your PC by going to the ‘Start‘ menu by searching for ‘Control Panel‘ and selecting the tool from the search results.
  2. Select “View devices and printers” In “Hardware and sound» .
  1. Search with the mouse in the window that opens.
  2. Right-click and select “Troubleshoot» In the menu that opens.
  1. Wait for the troubleshooter to find the problem and issue fixes.

Update your mouse driver

A mouse driver is software that controls how the mouse interacts with the computer. If you have ever encountered problems like the mouse wheel not working, you should check and install all available mouse driver updates on your computer.

Windows automates this process so you don’t have to manually download and update mouse drivers.

  1. Run device manager by right-clicking on the “Start” menu icon and selecting “Device Management” .
Device Management
Device Management
  1. Expand ‘Mouse and other pointing devices‘.
  2. Right click on the list and select ‘Update driver‘.
Update driver
Update driver
  1. select Search automatically for drivers on the next screen.
  1. Allow Windows to find and install the latest drivers for your mouse.
  2. Restart your computer after installing the driver.

Windows Update

Keep your Windows PC up to date to ensure you have the latest fixes. This helps to solve many problems on your computer, including any mouse-related problems.

Updating your Windows operating system is easy, free and fast. Here’s how to do it.

  1. Open “Settings » On your PC by simultaneously pressing window + I.
  2. Select “Update and Security” in the settings.
  1. select Windows Update on the left.
  1. select Check for Updates on the right.
  2. Install available updates on your computer.
  3. Restart the computer.

Repair your Windows PC

If your mouse still won’t scroll up or down, it could be related to your PC’s core files. One way to get around this is to use the built-in Windows Startup Repair option. This option fixes problems related to your system level files.

  1. Go to your PC’s Settings» app by pressing the windows + I keys.
  2. Select “Update and Security” in the settings.
  3. Select “Recovery» In the sidebar on the left.
  4. Select “Restart now» Under the heading «Advanced Startup” on the right.
Advanced Startup
Advanced Startup
  1. Select ” Troubleshooting»>« More »> “Start Repair” to start the utility.


If you’re used to scrolling through pages with the scroll wheel, you’ll have a hard time getting things done when the button stops working. Fortunately, in most cases, you can fix button problems by changing system settings as described above.

Once you do that, your mouse will become active again, allowing you to scroll up and down the pages as you wish.

Ngolongtech hopes you can fix the error with our above guides. If you find this post useful, please share it with your colleagues and friends. Good luck!

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