Fix Can’t close Photoshop program error. Question: “I went on photoshop today and I was stuck on the “Welcome to photoshop” screen, when I try to do anything a popup comes up saying “could not complete your request because of a program error”, I have been searching to find a solution and I did, I turned off “use graphics processor” and it worked fine until I went to close and the file closed but now I can’t close the welcome screen, it doesn’t appear in task manager either so I can’t force close it. I am using the latest update though it was not working before updating. any help would be appreciated”
Fix Can’t close Photoshop program error
Please ensure you have the latest verion of Photoshop (22.1.1) installed on the computer. If you have already updated, you can try the steps suggested here:
Program error while saving files
Grant Photoshop “Full Disk Access” in macOS System Preferences
To change this preference on your Mac, choose Apple menu > System Preferences > Security & Privacy > then click Privacy.
See Change Privacy preferences on Mac
Hide all layers in the Layers panel then Save again
Click or click and drag across the visibility icon on each of the layers to hide them.
You can also use the deprecated macOS Save API to use the older, deprecated save methods.
Program error while opening files
- Navigate to Preferences > Plug-ins
- Uncheck Enable Generator
Reinstall your graphics driver
Restore Photoshop’s default preferences
Turn off GPU acceleration
If this step helps, perform further GPU troubleshooting.
Program Error Diagnostic Plugin
Download and decompress the user-diagnostics.zip file to a local folder you will be able to locate
With the zip archive decompressed, copy the “user-diagnostic” folder to the Photoshop Plug-Ins folder at the following locations:
- macOS: Application Folder > Adobe Photoshop 2022 > Plug-Ins
- Windows: Program Files > Adobe> Adobe Photoshop 2022 > Plug-Ins
Select “Photoshop User Diagnostics” from the Plugins menu.
In the panel that appears, make sure “copy error stacks to clipboard” is checked.
Perform your steps that reproduce the Program Error
When the Program Error appears, click Ok. When the dialog is dismissed, more details on the error are added to your clipboard for easy pasting.
If the issue persists, please roll back to the previous version of Photoshop (22.0.1) using the steps suggested here: https://adobe.ly/2wH0JjE
Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.