Fix to get started connect a camera windows 8.1 problem

to get started connect a camera windows 8.1 problem. Webcam is not detected or cannot be turned on. Try different apps to identify whether there is a hardware problem. Different apps include Skype, Line, Facebook messenger, etc.



  • If there are intermittent issues with the camera (video hangs), then check for compatibility issues with the security, anti-virus, or firewall programs.
  • If the video has a grainy appearance, then try increasing the amount of light in the room.
  • Try rebooting (power off and power back on the machine).
  • If the camera indicator light is on, check to see if another application is using the camera (and close the other application).

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand the Camera app is displaying “To get started connect with a camera” but it doesn’t work,

Please reply to the questions below to help us understand the problem specific to your machine: 

  1. Is this problem restricted to Skype only? Does the webcam work fine in other applications?

  2. Have you checked plugging any external camera? Does that work?

Fix to get started connect a camera windows 8.1 problem

Let’s check the status of Camera drivers in device managers.

Confirm the PC has a built-in camera

This device is often installed on top of the LCD panel, if there is a built-in camera.

LCD panel

Camera location

Make sure camera slider is open

Camera slider location


Camera cover

Check for a protective seal

If the image is blurry, the protective sticker may still be covering the camera.

Press function key to turn on camera

Try looking for this icon Camera icon on the keyboard. F8 may not be the one shown on the keyboard. Try pressing Fn+ corresponding Fx or Fx only, to check if the camera is back to normal. To see if the system has camera keys, search for function keys or camera in the user guide, How to find and view manuals for Lenovo products – ThinkPad, ThinkCentre, ideapad, ideacentre.


Try testing the camera in Windows 10, see Open the Camera in Windows 10.

Confirm Privacy Settings (Allow Access)

  1. In Windows 10, open Settings.
  2. Select Privacy.
  3. Select Camera. Slide on the webcam or configure to Let these apps use my webcam.
    Privacy settings
  4. In Windows 8.1, open Charms Bar via the desktop and click the Settings option. Click PC info or Change PC settings -> Privacy -> Webcam. Slide on the webcam or configure to Let these apps use my webcam.

Privacy settings can also be checked in Lenovo Vantage (if installed).

  1. From the Vantage dashboard, navigate to the menu at the top of the page. Go to the Device section and select My Device Settings.
  2. On the My Device Settings page, navigate to the Display & Camera section.
  3. Scroll down to the Camera settings section. There should be a toggle for Camera Privacy Mode.
  4. If the toggle is green in color and displays on, click to toggle off. The color should be gray and display off when the setting is disabled.
  5. If this works, an image should show in the Camera space, indicating that the webcam is no longer under Privacy Mode.

Check the camera is recognized correctly in Device Manager

  1. Open Device Manager.
    Device Manager
  2. Navigate to Imaging devices.
  3. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure.
  4. A yellow exclamation mark indicates the camera driver is not installed properly or is out of date. Right-click and select Uninstall. Then right-click Imaging devices and select Scan for hardware changes.
  5. If the yellow exclamation mark still exists, go to to search the product name and find the corresponding camera driver to install and update. For certain models, there is no separate camera driver. Instead install the Windows inbox driver.
  6. Search your product name, for example ThinkPad T480s, and open the corresponding product page. Navigate to the Driver & Software tab and filter by Operating System/Component, or search for camera. Then download and install the right camera driver.


Check in Device Manager if camera is disabled

  • Under Imaging devices or Camera, the camera will show up. If a down arrow is shown, this indicates the camera device is disabled. Right-click the camera to select Enable.

    Camera not working in Windows 8.1
    Note: Some cameras are displayed under Cameras and Integrated Camera.
    Camera list

Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ (If you are prompted for an administrator password or confirmation, type the password or provide confirmation).


Click on Scanning and Imaging device in Device Manager and check if there is any yellow exclamation or a red X mark under that.


If you see any yellow exclamation mark or a red X mark we need to download the driver from the HP’s website and install.


If the device shows that the driver is installed properly, let’s uninstall the device driver from the device manager and check if it’s get installed automatically.


Follow the steps below to uninstall the troubling device driver from Device Manger. 

  1. Click on Start.

  2. Type “Device Manager” without quotes in the search bar.

  3. Click on Device Manager.

  4. Select the “Scanning and Imaging devices” in the Device Manager window and uninstall.

  5. You can also uninstall by right clicking on the device and select Uninstall from the context menu. A dialog box will appear asking if you really wish to uninstall the driver. Click Yes, then OK in the next window.

After successfully uninstalling the driver from device manager, restart the computer and check if the device driver gets installed automatically.


If Windows fails to find the appropriate device driver or if the problem persists even after Windows installing the driver, download the best compatible Webcam driver from HP website: Click here


Keep me posted for more,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below. 

Thank you for posting in the HP Support Forum.  

Have a great day!

How to change settings of the camera on Windows 8?

Please answer the following questions to help you better on this query:
1) How are you taking the pictures on Windows 8? Is it using the software provided by the manufacturer of the camera/laptop or using Windows 8 Camera app?
2) If it’s using the software for the camera, what is the Make and Model of the camera/laptop (inbuilt webcam)?
If you are using camera app to take pictures on the computer, you can change the settings by navigating to “Camera options”. You can also use “More” option to find out additional settings for the camera.
You can refer to the link to do so:
Camera app and webcams: FAQ
Follow the section “How do I adjust my camera settings?”
If it’s using the software for the camera, you can refer to the manufacturer website of the camera or the laptop to look for the different settings on the camera using the manual.
Do let us know if you need more help on this issue.

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