Photoshop could not complete your request because of a program error

Fix Could not complete your request because of a program error . This article is for those who have the error “Photoshop 2021 could not complete your request because of a program error” and know how to handle the error. When using Photoshop sometimes we encounter the error message “Could not complete your request because of a program error”.

The reason is that Photoshop software cannot open the image, this error is common when we have downloaded that image on the internet but almost 100% of the image is a white background or at least the image used to be in .png format before upload to the internet at. After uploading, the .png image was automatically converted to .jpg by the source code of some websites to optimize speed and size. Therefore, when you download the image, the image has a format error, mainly a back and forth error between the two formats .jpg and .png

Step 1:

  • Press Ctrl + K and select Performance
    Next in the Graphics Processor Settings section, turn off the use of the graphics card

Step 2:

  • Just open it up for normal use.

    Note: If you have a graphics card that turns off, it’s boring, isn’t it? If you want to use it, see more below


  • Update windows to the latest possible then reboot
    Open up photoshop, turn on the graphics card and see if it works.

Steps to Fix Adobe Photoshop 2021 Error Could Not Complete Your Request Because Of A Program Error on Windows and Mac PC

Step 1) Update Photoshop
Step 2) Enable graphics processor
Step 3) Disable Graphics processor
Step 4) Uninstall and try older version

What causes the ‘Photoshop could not Complete your Request because of a Program Error’ Error Message?

Since the error message is arbitrary, it can often be caused due to the following factors: 



  • Photoshop Preferences: This is the most common cause of the error message. The issue is, in most cases, caused due to the preferences of your Photoshop. This happens when the error message appears on every image file you try to open. 
  • Image File Extension: Another cause of the said error message can be the extension of the image file. This can be easily identified when the error message pops up on an individual image file. In such a case, changing the extension of the image file from .psd to .jpeg or .png often fixes the issue. Otherwise, the image file is corrupt. 
  • Locked Library Folder: A locked Library folder can also result in the said error message. This can be easily rectified by unlocking the Library folder. 
  • Generator Plugin: In some cases, the generator plugin found in the Preferences window can also cause the said error message. Turning it off can often resolve the issue. 



Now that we are done with that, let us get into the solutions and get your issue resolved. 

Solution 1: Change the Extension of the Image File

Before we get into the more technical stuff, the first thing you should try out is changing the extension of the image file. This is suggested, as we have mentioned earlier when the error message pops up on a specific image file. If all of the other image files load smoothly, you should try changing the extension of the troublesome image file to .jpeg or .png. These formats are pretty generic and usually, pictures are saved in this format. 

If manually changing the extension does not fix the issue, you can try using the Export option in Adobe Photoshop. Before hitting save, make sure that the file format is either .jpeg or .png, and then hit Save

If the issue persists even after changing the image format, then that means the image file is corrupt and you will have to give it up or use a backup copy if it is important. 

Solution 2: Disabling Graphics Processor Option

This option might make your Photoshop work and render photos a little bit slower than usual because you are basically disabling Hardware acceleration for Photoshop however most people have reported that it can fix this problem.

    1. Open Adobe Photoshop.
    2. Once Adobe Photoshop is opened, press the “Control + K” keys together to open Preferences.
    3. Head over to the “Performance” section and Untick option “Use Graphics Processor”
      Unticking “Use Graphics Processor”
    4. Now restart your Adobe Photoshop and you should be good to go. If the issue still persists check out the other solutions.

Solution 3: Disable Generator 

The next step to solving the issue would be disabling the generator plugin which is found in the Preferences window. This has reportedly fixed the issue for a few users. Here’s how to do it: 

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by Clicking Here

  1. Open up Adobe Photoshop.
  2. Click on the Edit drop-down menu and then choose Preferences
  3. Switch to the Plugins tab and uncheck the ‘Enable Generator’ checkbox.
    Disabling Generator
  4. Once you have done that, click OK.
  5. Restart Photoshop and see if it fixes the issue. 

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