Fixed: powerpoint the image part with relationship id rld2. PowerPoint 2013: Images in presentation disappear – and are replaced with ‘The image part with relationship ID rId2 was not found in the file’
Table of Contents
I’ve used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.
1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)
2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.
3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.
Not sure if it is related but I’ve noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.
This is really a show stopper. Any suggestions?
Fixed: powerpoint the image part with relationship id rld2
I know it’s been a while since our last update but that’s only because we’ve been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.
Good news – we think we’ve finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:
- Click-2-Run: you should receive the update automatically
- “Traditional” install: update will be available via Microsoft Update
The correct build number once the update is installed is:
- MSI: 15.0.4613.1000
- C2R: 15.0.4615.1001
Obviously we’d love your feedback once you’ve installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.
We’re deeply committed to eradicating this issue and while we’ve done extensive testing there’s always the possibility that something slipped through the cracks.
You encounter broken images and an rld2 or rld3 error
Some folks using PowerPoint 2016, PowerPoint 2013, or PowerPoint 2016 for Mac have encountered a problem in which pictures that previously appeared as expected on a slide suddenly are not visible. Instead a red X (or a white square) appears along with an error message that says:
The image part with relationship ID rld2 [or rld3] was not found in the file
Causes of the error
There appears to be more than one cause for this error. One cause we have been able to reproduce and fix has to do with saving a presentation on removable media, such as a USB flash drive.
On PowerPoint 2016 for Mac, another cause has to do with saving a presentation on a mounted network drive (AFP, NFS, SMB); this cause has also been fixed.
Solution
The corrections for the causes named above have been released in the following versions of PowerPoint:
|
Product |
Version |
|---|---|
|
PowerPoint 2016 |
1703, Build 7967 (for most consumers) 1701, Build 7766 (for many commercial customers) |
|
PowerPoint 2013 |
15.0.4919.1002 |
|
PowerPoint 2016 for Mac |
15.34.17051500 |
You can update to the latest build by going to Help > Check for Updates from any of the Office 2016 apps.
Having the updated version of the product should prevent you from experiencing this problem in the future, but it won’t repair missing images that you already have. You’ll have to reinsert missing images manually.
We need your help
We continue to hear reports periodically about this problem, so we think there are other causes that we need to diagnose and fix. If you encounter this problem, but are not using a removable drive, we want to hear from you. Please contact us via the smile or frown icon in the upper-right corner of PowerPoint, including as much information as possible about your images and file.
