Fix Could not complete your request because of a program error. This article is for those who have the error “Photoshop 2021 could not complete your request because of a program error” and know how to handle the error. When using Photoshop sometimes we encounter the error message “Could not complete your request because of a program error”.
The reason is that Photoshop software cannot open the image, this error is common when we have downloaded that image on the internet but almost 100% of the image is a white background or at least the image used to be in .png format before upload to the internet at. After uploading, the .png image was automatically converted to .jpg by the source code of some websites to optimize speed and size. Therefore, when you download the image, the image has a format error, mainly a back and forth error between the two formats .jpg and .png
Table of Contents
Step 1:
- Press Ctrl + K and select Performance
Next in the Graphics Processor Settings section, turn off use graphics processor
Step 2:
-
Just open it up for normal use.
Note: If you have a graphics card that turns off, it’s boring, isn’t it? If you want to use it, see more below
TO USE THE GRAPHIC CARD
- Update windows to the latest possible then reboot
Open up photoshop, turn on the graphics card and see if it works.
Steps to Fix Adobe Photoshop 2021 Error Could Not Complete Your Request Because Of A Program Error on Windows and Mac PC
Step 1) Update Photoshop
Step 2) Enable graphics processor
Step 3) Disable Graphics processor
Step 4) Uninstall and try older version
What causes the ‘Photoshop could not Complete your Request because of a Program Error’ Error Message?
Since the error message is arbitrary, it can often be caused due to the following factors:
- Photoshop Preferences: This is the most common cause of the error message. The issue is, in most cases, caused due to the preferences of your Photoshop. This happens when the error message appears on every image file you try to open.
- Image File Extension: Another cause of the said error message can be the extension of the image file. This can be easily identified when the error message pops up on an individual image file. In such a case, changing the extension of the image file from .psd to .jpeg or .png often fixes the issue. Otherwise, the image file is corrupt.
- Locked Library Folder: A locked Library folder can also result in the said error message. This can be easily rectified by unlocking the Library folder.
- Generator Plugin: In some cases, the generator plugin found in the Preferences window can also cause the said error message. Turning it off can often resolve the issue.
Now that we are done with that, let us get into the solutions and get your issue resolved.
Solution 1: Change the Extension of the Image File
Before we get into the more technical stuff, the first thing you should try out is changing the extension of the image file. This is suggested, as we have mentioned earlier when the error message pops up on a specific image file. If all of the other image files load smoothly, you should try changing the extension of the troublesome image file to .jpeg or .png. These formats are pretty generic and usually, pictures are saved in this format.
If manually changing the extension does not fix the issue, you can try using the Export option in Adobe Photoshop. Before hitting save, make sure that the file format is either .jpeg or .png, and then hit Save.
If the issue persists even after changing the image format, then that means the image file is corrupt and you will have to give it up or use a backup copy if it is important.
Solution 2: Disabling Graphics Processor Option
This option might make your Photoshop work and render photos a little bit slower than usual because you are basically disabling Hardware acceleration for Photoshop however most people have reported that it can fix this problem.
-
- Open Adobe Photoshop.
- Once Adobe Photoshop is opened, press the “Control + K” keys together to open Preferences.
- Head over to the “Performance” section and Untick option “Use Graphics Processor”
Unticking “Use Graphics Processor” - Now restart your Adobe Photoshop and you should be good to go. If the issue still persists check out the other solutions.
Solution 3: Disable Generator
The next step to solving the issue would be disabling the generator plugin which is found in the Preferences window. This has reportedly fixed the issue for a few users. Here’s how to do it:
PRO TIP: If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by Clicking Her
- Open up Adobe Photoshop.
- Click on the Edit drop-down menu and then choose Preferences.
- Switch to the Plug–ins tab and uncheck the ‘Enable Generator’ checkbox.
Uncheck Generator - Once you have done that, click OK.
- Restart Photoshop and see if it fixes the issue.
Solution 4: Unlock the Library Folder
A locked Library folder can also cause error messages to appear. In such a case, you will have to unlock the Library folder. This can be done quite easily. Here’s how to do it:
- Open Finder and then navigate to your user folder. You can do this by searching for ~/Library/ in the search box.
- When you see the Library folder, right-click it or just hold Ctrl while clicking on the folder to bring up the drop-down menu.
- Click Get Info Options.
- Uncheck Locked option below folder details.
Unlock the Library Folder - See if this fixes the problem for you.
Solution 5: Reset Photoshop preferences
If the above solutions don’t work for you, then you’ll have to reset the Photoshop app’s Preferences as a last resort. Resetting Preferences usually fixes strange problems with apps so this could very well solve the problem for you. Doing this manually is recommended as it doesn’t affect your workspace and color settings. However, if you reset Preferences using the keystroke method, that will reset the color and workspace settings along with some other settings.
Therefore, the manual way is the way to go. Here’s how to do it:
If you’re using macOS , this is pretty straightforward:
- Just navigate to the ~/Library/Preferences/Adobe Photoshop CSx Settings/ directory.
- Once you’re there, move the CS6 Prefs.psp file to your Desktop. Here CS6 is the version so it might be different in your case but you get the idea.
For Windows users, do the following:
- Press the Windows Key + R button to open the Run Dialog.
- Type in %AppData% and hit Enter . This will take you to the AppData directory.
- There, navigate to the Roaming/Adobe/Adobe Photoshop CSx/Adobe Photoshop Settings/ directory.
- Once you’re there, move both Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files to your Desktop.
Adobe Photoshop CS6 X64 Prefs.psp – Photoshop Options File
Once you’ve done that, run Adobe Photoshop again and see if your problem is resolved.
Could not complete your request because Photoshop was unable to communicate with Creative Cloud, could not complete your request because of a problem parsing the JPEG data, could not complete your request because the file-format module cannot parse the file, could not complete your request because an unexpected end-of-file was encountered, Could not complete your request because it is not a valid Photoshop document, Could not complete your request because Photoshop does not recognize this type of file, Could not complete your request because of a program error Photoshop 2021, Could not complete your request because an unknown
